Terms of Service

3.1 Eligibility: You must be at least 18 years old and have the authority to enter into these Terms on behalf of your organization.

3.2 Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Contact our support team for help with security settings.

3.3 Accurate Information: You agree to provide accurate, current, and complete information during registration and to update it as necessary. Contact our support team to update your profile information.

5.1 Pricing: Current pricing is available on our pricing page. We reserve the right to change prices with 30 days' notice.

5.2 Billing: Subscriptions are billed in advance on a monthly or annual basis. All fees are non-refundable except as required by law. Contact our support team to manage your billing.

5.3 Account Setup: You can create an account and begin using our service. Get started here.

5.4 Cancellation: You may cancel your subscription at any time by contacting our support team. Cancellation takes effect at the end of the current billing period.

6.1 Our Rights: ZenoAssist and all related content, features, and functionality are owned by us and protected by copyright, trademark, and other intellectual property laws.

6.2 Your Content: You retain ownership of any content you submit to our service. You grant us a license to use, store, and process your content to provide the service.

6.3 Feedback: Any feedback or suggestions you provide may be used by us without obligation or compensation to you.

8.1 AI Training: We use customer interactions, conversations, and feedback to train and improve our AI models. This helps us provide better, more accurate responses and enhance the overall service quality.

8.2 Data Protection: All data used for AI training is processed securely and anonymized where possible. We implement strict access controls and security measures to protect your information.

8.3 No Data Sales: We will never sell, rent, or share your data with third parties for their commercial purposes. Your data is used solely to improve our service and provide you with better support.

8.4 Opt-out Rights: If you prefer that your data not be used for AI training purposes, please contact us at support@zenoassist.com and we will accommodate your request.

9.1 Uptime: We strive to maintain 99.9% uptime but do not guarantee uninterrupted access.

9.2 Maintenance: We may perform scheduled maintenance with advance notice when possible.

9.3 Modifications: We reserve the right to modify or discontinue features with reasonable notice.

9.4 Status Updates: You can monitor real-time service status, planned maintenance, and incident reports at status.zenoassist.com. We recommend subscribing to status updates for important notifications.

13.1 By You: You may terminate your account at any time by contacting our support team.

13.2 By Us: We may suspend or terminate your account if you violate these Terms or for any other reason with reasonable notice.

13.3 Effect: Upon termination, your right to use the service ceases immediately. We will delete your data within 90 days unless legally required to retain it.